Let’s work together for optimal delivery and the best results
Openlink Professional Services is a world-class software solution delivery organization that offers full and complete implementation and upgrade services to our clients. We have the size and scale to provide you the total, end-to-end solution or partner with other third-party vendors. Like our solutions, we deliver complete transparency, collaborating with you on your terms to help make the most of your Openlink installation.
Our services are based on a proven methodology that’s been refined over the past 25 years. We apply our industry-adopted best practices approach to deliver projects around the world. We’re continually evolving, introducing new techniques and methods to remain ahead of market and project delivery changes.
Our dedicated professionals are seasoned product experts with deep industry expertise and include subject matter experts, engagement directors, project managers, business analysts, technologists and trainers. They collaborate with product management on software improvements and functional enhancements while maintaining their competence on the latest versions, thanks to our comprehensive training and development program.
We know the best way to implement the software – and it works. Clients return to us after their initial implementation to upgrade and implement new solutions for their growing business needs. We make every effort to deliver on time and on budget, working directly with you to successfully deliver the results you expect. It’s a level of service that’s consistently recognized and awarded as an industry leader.
Implementation support services include (but are not limited to):
- Complete end-to-end product implementations encompassing all phases from project definition to the final go-live, including solution design and interface and customization design, development, testing and deployment.
- Assistance in deploying add-on modules and new business solutions.
- Product upgrades and testing services.
To learn about the value that a well-implemented energy, commodity trading and risk management solution can deliver, read a white paper by analysts at ComTech Advisory.
Customer Success
Professional expert profiles
Pantea Sodjoudee
Project Director, Client Delivery
Pantea brings 15 years of project management experience to Openlink, and is most comfortable working across borders on global projects. She enjoys assembling teams of experts for every assignment, sourcing the best from the Openlink network wherever they might be sourced.
Rather than work with another company as unfamiliar as the buyer, “Our consultants are very connected with product managers and we can get info very quickly, deliver workarounds and fixes without delay for the client.”
Jayne Cady
Senior Project Manager
Jayne loves being able to bring teams together. Not just by creating the best team of experts from within Openlink for an engagement, but also enjoys creating productive working relationships between two company cultures.
“The main reason clients choose (Openlink) Professional Services is we know the product better than anyone, and have mentored others and passed knowledge down through the business. Our methodology and framework allows us to deliver
exponentially better services because of our family of resources.”
Josh Lazarus
Senior Manager, Business Services
In borrowing from 11 years spent as a commodities trader, Josh understands the mindset of Openlink’s trading clients and is familiar with their needs and their concerns.
Josh finds interesting ways to improve client business, no matter the challenge: “We look at their business processes – we become a tool in business process reorganization. Most often when people bring us in they start to look at normal processes and we help them identify how to streamline and reduce manual burden and reduce spend.”
