Executive Vice President, Client Services
Michael is Executive Vice President of Client Services at Openlink, and responsible for the delivery of award-winning customer experience management and support services. In this role, he drives the global strategy across these functions, with a focus on continuous innovation, improving customer satisfaction, and optimizing operational effectiveness.
Michael joined OpenLink over 15 years ago, and has successfully managed and optimized key global operational functions including Client Services, Project Management, Release Management, and Commercial & Legal Operations. In each of these roles, he has successfully engaged with internal and external stakeholders to identify strengths and weaknesses, and successfully executed effective change management to drive ongoing improvement.
Prior to joining Openlink, Michael worked in project, client, and operational management roles at companies ranging from small businesses to Fortune 500 companies.
Michael has a Bachelor’s Degree from The New York Institute of Technology, and has experience with numerous industry standard methodologies including service management (ITIL), project management (PMP), Customer Experience Management (CEM) strategy, management development, and process engineering (including Six Sigma).